Frequently Asked Questions:
Please take a moment to check our FAQs
If you don't find your answer, contact us by e-mail at
Q ~ Do you have any minimum ordering requirement?
A ~ No, there is no minimum when you order from us.
Q ~ What about buying wholesale? Do I need a tax ID? Is there a price break on
quantities of an item?
A ~ Residents of Wisconsin will need to add sales tax to their order unless a
tax exempt certificate is provided. Out of state orders do not pay sales tax,
nor do we require a valid tax ID# to order from us. Our prices are as listed
on our website.
If you need a price quote on quantities much larger than listed on our site,
please contact us.
Q ~ Do you have a catalog you can send me?
A ~ No, we do not have a hard copy catalog. In this industry prices and
availability change as often as weekly. Because of this a print catalog is
impossible to keep up with. Our website is our catalog.
Q ~ What about the shipping charge on my order?
A ~ We use UPS
and FedEx shipping in the US,
and Postal Service for shipments out of the US. We charge the actual shipping
fees by product and packaging weight and box size. Please see our shipping
page for instructions on figuring up the exact shipping costs.
Q ~ When one of the items I'm ordering is out of stock, does it go on back
A ~ No, out of stock items are not automatically back ordered. You must
re-order that item the next time you place an order. We will be happy to
notify you when a certain item comes back in stock, so just ask your order
Q ~ Do you offer samples of your fragrance oils?
A ~ In order to maintain our low pricing we cannot offer samples. We do sell
smaller sampler sizes in 1 ounce bottles for only $2.50 each (buy 5 get 1
free!). We suggest you try samples first before buying larger quantities to
determine which scents you like since we do not allow returns on fragrance
Q ~ What is your return policy?
A ~ Please see our
Company Policies page for complete
Q ~ Why does shipping cost so much when my order was so small?
A ~ UPS
& FedEX charge a minimum of a full pound for any package, even if it weighs
less. The first pound costs the most, and the more pounds you ship, the
further your shipping dollar goes! Here is an example: You live in
and your zip code is 85625. If we ship you a 1 pound package, the shipping
will cost $16.37. Here are the rates on that zip code and package in 1 pound
increments: 2 lbs = $17.49, 3 lbs = $18.11, 4 lbs = $18.64, 5 lbs = $19.00, 6 lbs
= $19.27, 7 lbs = $19.48. So you see, for a little over a dollar more you can
ship 3 more pounds worth of merchandise! Why order a 1 ounce bottle of dye
that's only $4.95, when you're going to pay more than that to ship it? You're
better off getting a bigger order together and stretching your shipping
Q ~ I want to know what a certain fragrance smells like....
A ~ Each of our fragrances have complete scent descriptions, as well as color
suggestions for each type of candle dye, flash points, skin safety info and
many have CP soap test results. MSDS sheets are also linked from each
fragrance page and can be printed for your records. We sell 1 oz. Sample
fragrances to ensure your ability to test before purchasing larger quantities.
Q ~ Can your fragrance oils be used in making soap or toiletries too?
A ~ Our oils are specially formulated and tested for use in candles, and can
also be used in room spray, incense or potpourri. The majority of our oils are safe for
use in soaps and lotions, but many are not, so you will need to check each
individual fragrance description chart to be sure.
Q ~ Are your fragrance oils tested on animals?
A ~ No, the oils we carry are not tested on animals.
Q ~ What are your sales or specials for this month?
A ~ Please subscribe to our monthly newsletter for sales, new product
announcements and our scent of the month. You can also access our newsletter
Q ~ What if I need supplies you don't carry....can you order them for me?
A ~ If you know of a product you'd like to be able to order on a regular
basis, please let us know and we will check into it for you! Just drop us a
line in our suggestion box
Q ~ I have a candlemaking question and need some instructions or
A ~ No problem! :) We will be happy to help you and provide technical
assistance with your candle & soap making questions. Click here for
Q ~ How can I figure out how much wax I will need to make the number of
candles I want to make?
A ~ It's just a little math :) Each pound of wax will make about 18-20 ounces of
liquid wax once it's melted. You will need to know how many ounces of liquid
your containers (jars or molds) hold. Say you're making 8 oz. jar candles, and
you want to make 15 of them. 15 x 8 = 120 ounces of liquid you will need.
Divide that 120 by 20 (which is a pound of wax) and you get 6. Therefore, you
will need about 6 pounds of wax to make fifteen of your eight ounce jar
candles. Always figure a little high just in case, it's easier to have some
left over than to have to melt more and try to match the same color again! You
can use the leftover wax for tarts or fire starters :)
If you don't find your
answer, contact us by e-mail at
Q~ Why was I not automatically redirected to PayPal for payment?
A~ We do not automatically bill your method of payment upon submission of your order. Please watch for a payment request to come into the email you had provided on your order. Click on the link provided in the email to login to your PayPal account and complete payment.