Welcome to Bitter Creek... Where Creativity Flows
42212 County Hwy. E ~ Ashland, WI 54806
Call Toll Free: 877-635-8929! (715-278-3900)
Site last updated: 4/20/2017 Current average order processing time: 1-2 business days
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  • Wholesale Prices!
  • No Minimum Order!
  • No Tax I.D. Required!
  • Fast Shipping!
  • Secure Online Ordering!
  • Friendly Service!
  • Free Tech Support!

Ordering & Shipping

Ordering & Shipping

How to Order:

1. Online
Use our Secure Online Shopping Cart System!
NOTE: RUSH orders must be placed by 12pm (Noon) CST in order to ship same day.

2. By Phone
Call in your order toll free: 1-877-635-8929
Local & Foreign calls: (715) 278-3900

Please have order & item numbers ready when calling. Thank You!
You should be given an order # when you call. If the operator forgets
to give your order #, please ask them for it to use for your reference!


3. By Mail

Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E

Ashland, WI. 54806-4119

Call in order ahead for total. Order will be shipped as soon as money order is received.

We do not have a retail shop, and we cannot take walk-in orders. All orders must be placed 48 business hours ahead of time for pick-ups, and must present credit card and sign charge slip at time of pick up.

NOTE: Orders are sent to our processing department as soon as they are received, so please double check to ensure your order is complete.
Once an order is processed, it cannot be changed or canceled.
Thank You!


Methods of payment:

-
Credit Card
Check/Debit Cards
(no ATM cards!)
Don't have a credit card? No problem! We accept checking debit cards!
Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E
~ Ashland, WI. 54806-4119
Order will be shipped as soon as payment arrives by mail.

Call to set up your account!



Wire Transfer
Transfer funds direct from your bank to ours, fast and efficient, only $30.00 per transaction.
Orders over $500.00 can wire transfer at no charge!
PayPal
Make payments with PayPal - it's fast, free and secure!
Please wait for us to request Paypal payment from you after we have packed your order and figured up your exact total.
Ordering outside of the U.S.?
We only ship to insurable countries via Postal Service, or UPS/FedEx Air where available.
$ Click Here $

for a handy online currency converter

Shipping:

  • All orders are shipped via UPS Ground, UPS Air, FedEx or FedEx Express, unless ground delivery is not available in your area (outside the continental U.S.) see USPS options.
  • We ship UPS Hundred Weight on orders of over 200 lbs (approx. 20% savings).
  • Orders are usually processed and shipped within 1-3 business days Except during busy season 2-4 days.
  • Rush orders will be charged a
  • Shipping rates are calculated by weight & size of package. Please call or e-mail for exact shipping charges on your order. We do not ship C.O.D.
  • $15.00 rush fee in addition to shipping charges, and are shipped same day if received before 12:00pm (noon) Central Time. We cannot guarantee online orders to go out same day in all cases. If you need it rushed, you must call in your order!
  • Next Day Air orders placed on Fridays before 12:00pm will arrive on Monday unless you specify Saturday Delivery (additional $10 charge). Saturday Delivery is not available in all areas!
  • Orders outside the UPS or FedEx areas are shipped US Postal Service on daily.
Click map below for estimated shipping transit time:

Online Tracking

Enter Your Order Number:
(This is the order # given to you by the

phone order clerk, or the package reference #

on your UPS e-mail notification)

">

FexEx Express Tracking
FedEx Express Shipment


Enter Invoice Number


Click here for shipping rate calculator

* Just enter your zip code in destination, and our zip code 54806 in origin.
* Select Ground Residential.

* Estimate approximate weight of order, and add for packaging :

Add 2 lbs for orders under 10 lbs

Add 3 lbs for orders 10-15 lbs

Add 4 lbs for orders 16-20 lbs

Add 5 lbs for orders 21 lbs and up

*Some packages may vary depending on size/shape.


To check the status of an existing order: OrderStatus@candlesupply.com
For lost or damaged packages: Shipping@candlesupply.com

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