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Ordering & Shipping
Before ordering, please review our
Company Policies
How to Order:
We do not have a retail shop, and we cannot take walk-in orders.
All orders must be placed 48 hours ahead of time for pick-ups,
and must present credit card and sign charge slip at time of pick up.
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1) By Phone |
Call in your order toll free:
1-877-635-8929
Local & Foreign calls: (715) 278-3900
Please have order & item numbers ready when calling. Thank You!
You should be given an order # when you call. If the operator forgets
to give your order #, please ask them for it to use for your reference! |
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2) By Mail |
Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E
~ Ashland, WI. 54806-4119
Call in order ahead for total. Order will be shipped as soon as money order is received. |
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3) Online |
Use our Secure Online Shopping Cart System!
NOTE: RUSH orders are better placed by
phone to ensure same day shipping!
Orders placed online for RUSH shipping may not go out until the following day! |
NOTE: Orders are sent to our processing department as soon as they are received,
so please double check to ensure your order is complete.
Once an order is processed, it cannot be changed or cancelled.
Thank You!
Methods of payment:
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Credit Card |
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Check/Debit Cards
(no ATM cards!) |
Don't have a credit card? No problem!
We accept
checking debit cards! |
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Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E
~ Ashland, WI. 54806-4119
Order will be shipped as soon as payment arrives by mail. |
Checks-by-Phone
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Call to set up your account! Click the logo for details!
Must fax or mail a voided check from your checkbook.
All returned checks will be assessed $25* (plus bank charges).
No Starter checks, Foreign checks, or checks over $600.00 accepted.
Limit of 1 check per week / $3000 per month accepted. |
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Wire Transfer |
Transfer funds direct from your bank to ours, fast and efficient, only $25.00 per transaction.
Orders over $500.00 can wire transfer at no charge! |
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PayPal |
Please wait for us to request Paypal payment from you after we have packed your order and figured up your exact total. |
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Ordering outside of the U.S.? |
We only ship to insurable countries via Postal Service, or UPS/FedEx Air where available.
$ Click Here
$
for a handy online currency converter! |
Shipping:
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Shipping rates are calculated by weight & size of package. Please call or e-mail for exact shipping charges on your order. We do not ship C.O.D.
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All orders are shipped via UPS Ground, UPS Air, FedEx or FedEx Express, unless ground delivery is not available in your area (outside the continental U.S.) see USPS options.
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We ship UPS Hundred Weight on orders of over 200 lbs (approx. 20% savings).
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Orders are usually processed and shipped within 1-3 business days.
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Rush orders will be charged a $3.00 rush fee in addition to air shipping charges ($5.00 during busy season), and are shipped same day if received
before 12:00pm
Central Time by phone.
We cannot guarantee
online orders to go out same day in all cases. If you need it rushed, you must
call in your order!
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Next Day Air orders placed on Fridays before 12:00pm will arrive on Monday unless you specify Saturday Delivery (additional $10 charge).
Saturday Delivery is not available in all areas!
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Orders outside the UPS or FedEx areas are shipped US Postal Service on daily.
Click map below for estimated shipping transit time:
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