About Us-Bitter Creek Candle Supply

About Us

In the 1990's Bitter Creek founder, Rich Hansen became interested in the hobby of candle making. In his search for supplies, he quickly realized the selection was limited and the prices were high, the industry clearly needed supplier that had both a quality selection and great prices. It was then that he began investing in bulk supplies to save money and sold to other candle makers what he did not need to save them money as well.

Rich launched a small website in 1998 and what began as a part-time side business grew rapidly. More and more candle makers became aware of his selection of high quality yet low priced supplies and interest grew rapidly. Bitter Creek Candle Supply quickly became a full time business!

Because of a lot of hard work and dedication, Bitter Creek has become one of the largest candle suppliers online today! Bitter Growing from only a few part time employees to a full time dedicated staff, in July of 1999, the company moved to its current location in Ashland, Wisconsin. Bitter Creek quickly outgrew its original warehouse, and over the next several years expanded to over 37,000 square feet! The expansions included areas for our picking, packing & re-packaging departments, and moving & remodeling our fragrance department to make room for our ever-growing line. The most recent addition to our facility is a pair of state of the art fragrance testing booths built in 2015. Our front office currently houses a showroom with many of our products on display as well as a sample sniffing station with all of our fragrances!

Bitter Creek purchased Sissie's Candle Supply in Texas in 2003, in 2005, the exclusive rights to carry the Wick Your Wax line of fragrance out of Canada were obtained, and in March 2006, the purchase of Bubbles n' Lights in Iowa was completed. Bitter Creek proudly represents each company's fragrance line today.

At Bitter Creek, low prices do not mean low quality! By sampling and testing products from around the world, we offer the best and most innovative products. We are able to offer our low prices by buying everything in bulk, manufacturer direct. We are candle makers ourselves; this means the experience to know what you want! Our goal is to offer you the highest quality products, the best selection, and the highest level of customer service & satisfaction in the industry! Customers are more than just numbers; we value your business whether you spend ten dollars or ten thousand dollars. We believe in honesty and professionalism, being different from the rest, and enjoy bringing you unique and hard to find products not found elsewhere. We at Bitter Creek are constantly improving, always "finding new ways to serve you better".

When you buy from Bitter Creek, you can rest assured knowing that you are buying from a dependable, reputable company. Bitter Creek, Inc. lists with Dun & Bradstreet, The Better Business Bureau, and National Candle Association (NCA). Our customer base has grown to well over 50,000 people worldwide and continues to grow every day! Our customers can feel secure knowing that we will be here to serve your candle and soap making needs today and that you can count on us to be here for you in the future!

We have become a staple in the candle making community and have helped many small businesses grow & flourish. Bitter Creek has made this not just a business, but also a way of life for many! We pride ourselves on our dedication to the candle & soap industry. We look forward to becoming your one stop supply source and to being of service to you for many years to come!