Ordering & Shipping
How to Order:
1. Online
Use our Secure Online Shopping Cart System!
NOTE: RUSH orders must be placed by 12pm (Noon) CST in order to ship same day. **PALLET ORDERS ARE NOT ABLE TO BE RUSHED SAME-DAY. NO EXCEPTIONS!**
2. By Phone
Call in your order toll free:
1-877-635-8929
Local & Foreign calls: (715) 278-3900
Please have order & item numbers ready when calling. Thank You!
You should be given an order # when you call. If the operator forgets
to give your order #, please ask them for it to use for your reference!
3. By Mail
Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E
Ashland, WI. 54806-4119
Call in order ahead for total. Order will be shipped as soon as money order is received.
We do not have a retail shop, and we cannot take walk-in orders.
All orders MUST be placed 48 business hours ahead of time for pick-ups!
and must present credit card and sign charge slip at time of pick up.
NOTE: Orders are sent to our processing department as soon as they are received, so please double check to ensure your order is complete.
Once an order is processed, it cannot be changed or canceled.
Thank You!
Methods of payment:
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Credit Card |
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Check/Debit Cards
(no ATM cards!)
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Don't have a credit card? No problem!
We accept
checking debit cards! |
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Mail Money Orders to:
Bitter Creek Candle Supply, Inc.
42212 County Hwy. E
~ Ashland, WI. 54806-4119
Order will be shipped as soon as payment arrives by mail.
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We no longer accept this form of payment.
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Wire Transfer |
Transfer funds direct from your bank to ours, fast and efficient, only $30.00 per transaction.
Orders over $500.00 can wire transfer at no charge!
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PayPal |
Please wait for us to request Paypal payment from you after we have packed your order and figured up your exact total.
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Ordering outside of the U.S.? |
We only ship to insurable countries via Postal Service, or UPS/FedEx Air where available.
$ Click Here
$
for a handy online currency converter
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Shipping:
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All orders are shipped via UPS Ground, Spee-Dee Delivery, UPS Air, or FedEx Express, unless ground delivery is not available in your area (outside the continental U.S.) see USPS options. ***SPEE-DEE SHIPPING IS NOT FREE. SPEE-DEE RATES ARE MUCH CHEAPER THAN UPS, HOWEVER THESE RATES ARE CALCULATED AND ENTERED ON THE ORDER DURING PROCESSING. YOUR FORM OF PAYMENT WILL BE CHARGED THE FINAL AMOUNT ONCE THE ORDER IS READY TO BE SHIPPED.
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We ship UPS Hundred Weight on orders of over 200 lbs (approx. 20% savings).
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Orders are usually processed and shipped within 1-3 business days, EXCEPT DURING BUSY SEASON (AUG.-JAN.) 2-4 days.
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RUSH ORDERS WILL BE CHARGED A $15.00 RUSH FEE IN ADDITION TO SHIPPING CHARGES, and are shipped same day if received before 12:00pm (noon)
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SHIPPING RATES ARE CALCULATED BY WEIGHT AND SIZE OF PACKAGE. Please call or e-mail for
exact shipping charges on your order. We do not ship C.O.D.
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We cannot guarantee
online orders to go out same day in all cases. If you need it rushed, you must
call in your order!
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Next Day Air orders placed on Fridays before 12:00pm will arrive on Monday unless you specify Saturday Delivery (additional $10 charge).
Saturday Delivery is not available in all areas!
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Orders outside the UPS or FedEx areas are shipped US Postal Service on daily.
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