Welcome to Bitter Creek... Where Creativity Flows
42212 County Hwy. E ~ Ashland, WI 54806
Call Toll Free: 877-635-8929! (715-278-3900)
Site last updated: 10/09/2020 Current average order processing time: 1-2 business days


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Technical Support
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Technical Support

Bitter Creek offers FREE Help & advice to any customer using Bitter Creek products.

Click for email tech help form!
Please email all product support questions to techsupport@candlesupply.com
Be as specific as possible in your e-mail.
E-mails are usually answered within 24 hours*. *May vary depending on busy season, etc.
Online Chat Can't wait for an e-mail reply? Use our Live Help feature to chat live online with one of our operators right now! At least one site operator is usually online during regular business hours, ready to help! Our site operators can help you find things on our site, answer general website questions, and of course help you with your questions on Candle and Soapmaking!
By Phone
Call (715) 278-3867
If your question or problem is too difficult to explain by e-mail, free phone support is available! If you need to reach someone right away, dial
(715) 278-3900 Extension 134
. Most times during business hours you should be able to reach our tech at that number. If no one is able to answer your call, please leave a detailed message with your product question or problem you're having, and leave your full name and daytime phone number to contact you. Your message will be routed to the appropriate technician who can best help with your question, and they will return your call as quickly as possible!

WICK HELP: For info on choosing wicks for your candles, please make use of the charts on our Wick pages. We also strongly recommend trying our wick sample kits to experiment and test burn. The charts are all based on paraffin wax with no additives unless otherwise noted. (ECO are based on soy wax)
*Due to the many variables and materials in candlemaking, we cannot guarantee a certain type or size of wick to work in your application. In many cases we can make suggestions on sizes to test based on personal experience. Please chat us or email for assistance. We will need to know the exact diameter of the container and or mold and the specific wax from us you are using to answer this.

WAX HELP: For info on choosing a wax for your candles, please refer to the Wax section of our site. There are many types of waxes to choose from, and much of the choice is up to personal preference. So we recommend trying a sample slab of different types to determine which wax you like best. Each different wax has information that gives you everything you should need to know about that particular wax, including technical info and usage advice. Just click on the wax name in the shopping cart.
GEL CANDLE HELP: For info on making Gel Candles, please visit www.gelcandlemaking.com. This site will give you all of the info you need to make safe Gel Candles, including how to test for polarity, etc. Please read thru this site completely before experimenting with Gel, and then if you still have questions, contact us!

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